Rooms

All rooms look out on to the extensive landscaped grounds, each room has ensuite/ shower, kitchen facilities, microwave, ( The apartments have full kitchens and dining table), comfortable chairs, mini bar, internet connection, digital TV, workstation, bedroom television, dvd player, central heating. ( spa pool and spa bath suites are available)

Hotel details

The Quality Resort Heritage offers will resort facilities in the heart of Rotorua, leisure facilities include mini golf, tennis, outdoor thermally heated pool, spa pool complex, childrens playground, internet cafe, business centre, wireless internet, 6 conference rooms suitable for up to 140 delegates, Scotch Poacher restaurant and bar

Food & Beverages

The Scotch Poacher Restaurant is open for breakfast from 7am to 10am and dinner service from 6pm. The a-la-carte menu offers a selection of game, seafood and european options. An extensive room service menu is available. Private functions rooms provide a perfect venue for Weddings, private parties, group fuctions.

Internet

Wireless internet is available in public areas and costs NZD 10.00 per hour. 

Parking

Free public parking is possible on site. 

Pets

Pets are allowed. Charges may be applicable. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

12.5 % VAT is included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

Continental breakfast costs NZD 12.00 per person.  Full English breakfast costs NZD 12.00 per person.  American breakfast costs NZD 18.00 per person.  Buffet breakfast costs NZD 18.00 per person.  Breakfast costs NZD 18.00 per person. 

Children and Extra Bed Policy

All children are welcome.  All children under 12 years stay free of charge when using existing bedding.  All children under 2 years stay free of charge for cots.  All older children or adults are charged NZD 25.00 per night and person for extra beds.  Maximum capacity of extra beds/babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy