Rooms

BlueBay Grand Esmeralda offers 984 Deluxe air-conditioned rooms and suites, spacious and handsomely decorated with an elegant hint of the old Mayan village with colorful tropical details, spread out in eight 2 and 3 story buildings.

Hotel details

The spacious on-site spa offers hydrotherapy, facials and body treatments to pamper hotel guests. Enjoy the thermal bath circuit, “Labyrinth of Sensations”, consisting of footbath, active pool, vapor, sauna, Scottish shower, plunge pool, thermal pool and relaxation area.

Food & Beverages

There are several on-site dining options: Festival Restaurant, offers dinner buffet service and thematic dinners. Open from 6:30 PM until 10:30 PM. Jaal-Ha Restaurant, offers an International buffet during breakfast and lunch. Breakfast is served from 7 AM until 11 PM, and lunch is offered from noon until 5 PM. Don Isi Restaurant, serves Mexican cuisine à la carte for dinner. Open from 6 PM until 10 PM. Reservations are recommended. Il cuore Di Rossi, offers Italian cuisine à la carte for dinner. Open from 6:30 PM until 10 PM. Reservations are recommended. Restaurant L ´Atelier, serves French cuisine à la carte for dinner. Open from 6 PM until 10 PM. Reservations are recommended. Sea food restaurant, offers sea food specialties near the beach area of the resort. Open from 6 PM until 10 PM. Reservations are recommended. Steak house, enjoy fine steak cuts and other specialties at this restaurant. Open from 6 PM until 10 PM. Reservations are recommended. Asian restaurant, offers Oriental fusion foods and other Asian specialties. Open from 6 PM until 10 PM. Reservations are recommended. Two lounge bars serving your favorite cocktails are also available.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Internet

Wireless internet is available in the entire hotel and is free of charge. 

Parking

Free private parking is possible on site. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 2 days before date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

15 % Tax is included.  Service charge is not applicable.  2 % city/tourist tax per person per night is included. 

Meal Plan

Meals and selected beverages is included in the room rate. 

Children and Extra Bed Policy

All children are welcome.  Up to two children under 6 years stay free of charge when using existing bedding.  One child under 2 years stays free of charge in a baby cot.  There is no capacity for extra beds/cots in the room.  

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy