Hotel details

Food & Beverages

The Playa del Carmen area has a variety of restaurants.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Internet

Wireless internet is available in the entire hotel and is free of charge. 

Parking

Public parking is possible at a location nearby and charges are applicable. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 3 days before date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

100 percent of the first night will be charged on the day of booking and is non-refundable. 

VAT and city/tourist taxes

Tax is included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

Breakfast is not included, breakfast menu is available and costs vary. 

Children and Extra Bed Policy

Children cannot be accommodated at the hotel.  One child or adult is charged USD 20.00 per night in an extra bed.  Maximum capacity of extra beds in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy