Rooms

All room feature the Sheraton Sweet Sleeper(SM) Bed that will relax you, while you lay down and take a break from a long day of business in Mexico City. The decoration, a reflection of the contemoporary style the Shertaon has to offer worldwide.

Hotel details

Please note only pets up to eighty pounds are allowed to stay at the hotel.

Food & Beverages

Gather with friends or family at our distinct restaurants and lounges. Listen to live Mariachi music in the warm atmosphere of our Jorongo Bar. Enjoy the best pastas al dente at our award-winning Ristorante Amici. Our multilingual staff is always available with attentive service.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Internet

Wireless internet is available in the entire hotel and costs USD 15.00 per 24 hours. 

Parking

Private parking is possible on site and costs USD 15.00 per day. 

Pets

Pets are allowed. No extra charges. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 18:00 on the date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

The total price of the reservation will be charged on the day of booking and is refundable. 

VAT and city/tourist taxes

17 % Tax is not included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

Buffet breakfast costs USD 18.00 per person. 

Children and Extra Bed Policy

All children are welcome.  One child under 18 years stays free of charge when using existing bedding.  One older child or adult is charged USD 45.00 per night and person when using existing bedding.  Maximum capacity of extra beds/babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy