Hotel details

Food & Beverages

There are several on-site dining options available at the hotel. Guests can enjoy fresh seafood in a Caribbean setting at Mitachi Seaside Grill, cooked-to-order pizzas at the Pizza & Pasta Factory and contemporary Mexican cuisine at Spices Mexican Bistro. El Kiosko Restaurant offers a variety of snacks, sandwiches and salads.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Internet

Wireless internet is available in the entire hotel and charges are applicable.  Wired internet is available in the entire hotel and charges are applicable. 

Parking

Public parking is possible on site and charges are applicable.  Private parking is possible on site and charges are applicable. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 5 days before date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

The total price of the reservation will be charged on the day of booking and is refundable. 

VAT and city/tourist taxes

12 % Tax is not included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

Breakfast is not included, breakfast menu is available and costs vary. 

Children and Extra Bed Policy

All children are welcome.  One child under 18 years stays free of charge when using existing bedding.  All further older children or adults are charged USD 30.00 per night and person when using existing bedding.  Maximum capacity of extra beds/babycots in a room is 1. 

Groups

When booking more than 10 rooms, different policies and additional supplements may apply. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy