Hotel details

Key Collection: Keys should be collected between 09.30 and 19.30, Monday to Friday, and 09.00 to 14.00 on Saturdays. Check-in takes place at the office at 3 Avenida Juan Fuster Zaragoza, Edificio Acuarium II, Local A. Guests arriving outside of these hours should collect their keys from the Alpha office on the junction of Calle Kennedy with Calle Cuenca (opposite the Hotel Caballo de Oro). Please note that this office is only responsible for the handover of keys and no other matter related to the apartments. Deposit: Guests who must check-out outside of office hours must inform the office in advance and make arrangements for the electronic transferral of the deposit (payment of the deposit by credit card is preferred). Under no circumstances will deposit money be returned before the end of stay. TVs and safety deposit boxes are available for a surcharge.

Internet

No internet access available. 

Parking

Free public parking is possible on site (reservation is not possible). 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 30 days before date of arrival, 10 percent of all nights will be charged.  If cancelled up to 7 days before date of arrival, 50 percent of all nights will be charged.  If cancelled later or in case of no-show, the total price of the reservation will be charged. 

Deposit Policy

25 percent of the total amount will be charged on the day of booking and is non-refundable.  A fixed amount of EUR 200 per room will be charged on the day of arrival and is refundable. 

VAT and city/tourist taxes

7 % VAT is included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

This hotel has no meal services. 

Children and Extra Bed Policy

All children are welcome.  All children under 2 years are charged EUR 3.00 per night and person for cots.  There is no capacity for extra beds in the room.  Maximum capacity of babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy