Rooms

All rates include end-of-stay cleaning, a weekly change of bed linen and a twice-weekly change of towels. Use of the safe and TV is available for a surcharge.

Hotel details

Including: cleaning on departure, weekly change of linen (bed sheets and towels), plus an extra towel change weekly. Key collection for Apartments San Diego: In the reception of the apartments within the following timetables: Monday Friday: 10:00 13:00 hours Saturdays: 09:00 14:00 hours Closed on Sundays Outside of these hours guests must collect keys from Apartments Alpha: Calle Kennedy, on the corner with Cuenca, opposite the hotel Caballo de Oro. *The apartments Alpha do not form part of our group; but take responsibility for key distribution to guests that arrive outside of opening hours. Any queries that guests have must be directed to the personnel at Apartments San Diego. Payment of Deposit: At arrival, a deposit between EUR 100 and 200 is required (depending on the season). This deposit acts as cover against any damage. The deposit is returnable on the day of departure, once all has been checked and confirmed as being in order. Leaving the apartments: When leaving the apartment outside of reception hours, guests must provide all the necessary information in advance so the refund of the deposit can be made by postal order or bank transfer, in the event that the payment was made using cash. Ideally the deposit payment would be made by credit card, therefore making the refund easy and convenient for both parties. Under no circumstances will the refund of the deposit be made the day before the day of departure. Additional Costs: The air conditioning has an additional cost per day. Guests must 30 EUR deposit for the parking remote control. This is refundable upon check out.

Internet

No internet access available. 

Parking

Private parking is possible on site and costs EUR 5.00 per day. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 30 days before date of arrival, 10 percent of all nights will be charged.  If cancelled up to 7 days before date of arrival, 50 percent of all nights will be charged.  If cancelled later or in case of no-show, the total price of the reservation will be charged. 

Deposit Policy

25 percent of the total amount will be charged on the day of booking and is non-refundable. 

VAT and city/tourist taxes

7 % VAT is included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

This hotel has no meal services. 

Children and Extra Bed Policy

All children are welcome.  All children from 0 to 2 years are charged EUR 3.00 per night and person for cots.  Maximum capacity of babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy