Rooms

One king bed or two single beds. Balcony or patio furnished with two chairs. Caribbean-style décor. Remote-controlled satellite TV. Direct-dial phone. Safety deposit box (surcharge). Mini-refrigerator with bottled water (first day only).

Hotel details

LAST RENOVATION: APRIL-NOVEMBER 2006 The majority of amenities, activities, and gratuities at H10 Hacienda Maya All Inclusive (formerly H10 El Mandarin) are included in the room rate; guests will not be charged extra for most of the amenities and activities. All-Inclusive Details: Rate includes the following: -Accommodation as selected -Unlimited meals and snacks -Unlimited domestic alcoholic and non-alcoholic beverages -Resort fitness and recreation facilities -Resort activities and entertainment -Taxes and gratuities for all plan inclusions Not included: Imported wines and liquors; room refrigerator drinks after first day; lobster dinners; massage and beauty products, treatments, and services; airport transfers; optional or outside tours and excursions; motorized water sports; scuba diving courses and trips; incidental purchases; telephone, fax, and Internet access charges; laundry and dry cleaning; video and photo services; floral services; babysitting services. Airport taxes may or may not be included.

Food & Beverages

Hotel restaurants/bars include: -La Hacienda buffet Restaurant -Seafront restaurant El Gaucho serving Argentinean Cuts (extra charge, opened Nov 2006) -Japanese restaurant with Teppanyaki grill -Lobby bar -Beach bar

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. **When booking more than 7 rooms, different cancellation policies may apply**

Internet

Wireless internet is available in public areas and is free of charge. 

Parking

Free Public parking is possible on site. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.  If cancelled later or in case of no-show, no fee will be charged. 

Deposit Policy

The total price of the reservation will be charged on the day of booking and is refundable. 

VAT and city/tourist taxes

Tax is included.  Service charge is included.  City/tourist tax is not applicable. 

Meal Plan

Meals and selected beverages is included in the room rate. 

Children and Extra Bed Policy

All children are welcome.  One child under 5 years stays free of charge when using existing bedding.  One child under 4 years stays free of charge when using existing bedding.  Maximum capacity of babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy