Rooms

The hotel's rooms are equipped with the latest in modern technology, yet with décor in the style of the 19th century English style. The hotel also provides rooms with the Royal Service on the executive floor. This service includes a private reception, complimentary select buffet breakfast and open bar in private areas. Some Royal Service Suites offer an outdoor whirlpool on a private terrace.

Hotel details

The hotel provides highly personalised service of superior quality, as one would only expect of a 5-star deluxe hotel bearing the name of a Gran Meliá. Our guest relations team, butler service, secretarial service and royal service on the executive floor ensure the satisfaction of our guests. The Gran Meliá Fénix also provides meeting rooms along with a business centre, with internet access, fax and photocopy service, translations, and document printing. There is a private car park for guests. Guests also have access to the Sensay Wellness centre, gym and sauna. A member of The Leading Hotels of the World.

Food & Beverages

The hotel provides a magnificent restaurant à la carte named Epoque by Meliá, specialising in tradicional, local cuisine with delicate touches of Mediterranean influence. In summer, enjoy your dinner on the terrace right on Plaza de Colón square. The hotel also caters for special events such as banquets and business meals.

Internet

Internet via modem is available in the entire hotel and costs EUR 8.00 per 24 hours. 

Parking

Private parking is possible on site and costs EUR 28.00 per day. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

7 % VAT is included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

Buffet breakfast costs EUR 27.82 per person. 

Children and Extra Bed Policy

All children are welcome.  All children under 12 years stay free of charge when using existing bedding.  All children under 2 years stay free of charge for cots.  All older children or adults are charged EUR 96.30 per night and person for extra beds.  Maximum capacity of extra beds/babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy