Rooms

The resort provides its guests with 454 rooms, of which 360 are Junior Suites, 72 Suites and 22 Mayan Suites. All have been built on wooden terraces amongst beautiful cabin-style bungalows, set right on the edge of a large lake.

Hotel details

A large team of specialists are in charge of the entertainment and sports activities in the beach and swimming pool areas. Shows, special activities for teenagers, minidisco for children and a miniclub for smaller children (4 to 12 years), always supervised by professionals. All the guests have full use of the resort facilities of the neighboring Grand Palladium Colonial Resort and Spa, Grand Palladium Kantenah Resort and Spa and Grand Palladium White Sand and Riviera Resort & Spa.

Food & Beverages

5 Buffet-Style Restaurants Kabah Restaurant Located in the Grand Palladium Riviera Breakfast, lunch and dinner Italian corner, Mexican corner and Show Cooking Air conditioning La Laguna Restaurant Located under the palapa With views of the main pool and lake Italian corner and Show Cooking Lunch La Hacienda Restaurant Located in the Grand Palladium Colonial Air conditioning and heating Breakfast, lunch and dinner Italian corner, Mexican corner and Show Cooking Tikal Restaurant Located in Grand Palladium Kantenah Air conditioning and heating Breakfast and dinner Italian corner, Mexican corner and Show Cooking Gran Azul Restaurant Located at the main pool Lunch Italian corner and Show Cooking 8 A La Carte Restaurants Dinner service - Reservation not required -Shirts with sleeves are required in all of the restaurants. -It is requested that men wear long pants and do not wear sandals in the a la carte restaurants. -All guests are able to use all the facilities of the Grand Palladium Resort & Spa complex, with the exception of “The Royal Suites”. the 24th and the 31st of December, the client will be charged 70USD per person per day due to special Christmas meal. It will be paid directly at the hotel on arrival.

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. -Please note there will be a Gala Dinner Christmas & New Years Eve (24 of December and 31 December) that will be mandatory to include in your room rate due to the holidays. The additional charge will be 70 USD including tax per person. Children pay 50 percent.

Internet

Wireless internet is available in public areas and charges are applicable. 

Parking

Free private parking is possible on site. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 2 days before date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

Tax is included.  Service charge is included.  City/tourist tax is not applicable. 

Meal Plan

Meals and selected beverages is included in the room rate. 

Children and Extra Bed Policy

All children are welcome.  Up to two children under 1 year stay free of charge when using existing bedding.  One child from 2 to 12 years is charged 25 % of the room stay per night and person when using existing bedding.  One older child or adult is charged 37.50 % of the room stay per night when using existing bedding.  Maximum capacity of babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy