Hotel details

Be aware of the scam going on in Hanoi’s old quarter. As you all may know the Hanoi Elegance Hotel Group, which currently has only 3 branches at No. 8 Hang Bac Street, No. 85 Ma May Street and No.106 Hang Bong Street, are becoming very popular with tourists and travellers. However, some travellers reportedly had trouble with the taxi transportation from Noibai Int'l Airport to Hanoi Elegance hotels. Sometimes the drivers purposely try to scam guests by sending them to a certain hotel with inconspicuous signs. Upon arriving, a man quickly came out with a Hanoi Elegance hotel card in hand and told the passengers that they did arrive at Hanoi Elegance Hotel but it was full at the moment. He then said that they had a "sister hotel" just a few blocks away. The passengers are sent to a different hotel of lower standard where the driver gets some commissions from that hotel owner. No one can eventually guarantee the service of the latter hotel, or predict what scam will come next. As such, it is highly advisable that every traveller to Hanoi in general and to Hanoi Elegance Hotel in particular should be alert not to totally depend on either the taxi driver or hotel staff that he recommends. Instead, the street and hotel signs should be pointed out to the traveller by the driver so that they know whether they are being transferred to the right hotel. We recommend that our guests take further preventive measures by contacting us in advance at our address for our airport pickup service.

Internet

Wired internet is available in public areas and is free of charge. 

Parking

No parking available. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 3 days before date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

5 % VAT is included.  5 % service charge per room per night is included.  City/tourist tax is not applicable. 

Meal Plan

Breakfast is included in the room rate. 

Children and Extra Bed Policy

All children are welcome.  All children under 1 year stay free of charge when using existing bedding.  All children under 2 years stay free of charge for cots.  All older children or adults are charged USD 15.00 per night and person for extra beds.  Maximum capacity of extra beds/babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy