Rooms

The hotel has 129 rooms, including standard and club class rooms. The accommodation is divided between the north and the south wings of the hotel, which are located on either side of the Shropshire Union Canal. The two buildings are joined by a unique glass-walled footbridge over the canal. The club class rooms are situated in the south wing building. Each room has one king-size double bed and a double sofa bed, making them also suitable for families.

Hotel details

Wireless internet is available in the public area of the reception only.

Food & Beverages

The Canaletto Restaurant is open daily for lunch and dinner and offers both a table d’hote menu and an à la carte menu during the week. On Friday and Saturday evenings, the restaurant hosts a Dine & Dance with music until 01:00. Excellent offers are available for guests staying in the hotel. The Flambe Steak Restaurant is open in the evenings from Sunday to Thursday and the Peppermill Trattoria and the Real Ale Bar serve an extensive range of homemade dishes. The unique Restaurant Cruiser sails daily for both lunch and dinner. The cruise lasts two and a half hours and all food is freshly prepared in the hotel’s main kitchen. The cruiser is centrally heated and has a licensed bar, toilets and a dance floor available for private parties of under 40. The cruise negotiates 2 locks and takes you to parts of Chester that no other method of transport is able to reach.

For all group reservations (more than three rooms), we require full pre-payment 2 weeks prior to the arrival date. If you cancel a group reservation later than 14 days prior to the date of arrival we will charge the first night. No all male groups are allowed.

Internet

Wireless internet is available in public areas and is free of charge.  Wired internet is available in the hotel rooms and is free of charge. 

Parking

Free private parking is possible on site. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 1 day before the date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

15 % VAT is included.  Service charge is not applicable.  City/tourist tax is not applicable. 

Meal Plan

Full English breakfast is included in the room rate. 

Children and Extra Bed Policy

All children are welcome.  All children under 2 years stay free of charge for cots.  Maximum capacity of babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy