Rooms

The hotel has 142 rooms across 6 floors. All of the rooms are decorated in a stylish and elegant fashion, as befits the hotel’s status. Rigorous attention to detail ensures high quality and great levels of comfort.

Hotel details

The hotel offers its guests service that is at once professional and personalised. There are 8 private rooms for meetings and banquets, with capacities ranging from 20 to 300. The gym is located on the first floor and features all kinds of fitness equipment for cardio, aerobic and anaerobic workouts, with everything from exercise bikes to weights. The gym also has a wet area with a mist shower and steam bath. The hotel also offers a massage service, with the newest and most effective treatments available from experienced and fully-qualified physiotherapists, masseurs and coaches. A laundry and dry cleaning service is available. A safety deposit box for valuables is available in reception 24 hours a day. If you need to get some work done, you can use the business centre, with PC with internet access and printer available free of charge, as well as a complimentary minibar. Complimentary Wi-Fi wireless internet access is available throughout the hotel.

Food & Beverages

The hotel’s restaurant offers high-quality service for private lunches or business lunches or dinners. The excellent, innovative cuisine has been recommended in the Michelin guide. A wide range of impressive dishes is available including Basque specialities and international classics. The menu changes daily, from Monday to Friday, reflecting the finest, freshest local produce available.

Internet

Wireless internet is available in the entire hotel and is free of charge. 

Parking

Private parking is possible on site (reservation is needed) and costs EUR 22.47 per day. 

Pets

Pets are not allowed. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 18:00 on the date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

VAT is included.  Service charge is included.  City/tourist tax is not applicable. 

Meal Plan

Buffet breakfast is not included and costs EUR 19.19 per person. 

Children and Extra Bed Policy

All children are welcome.  All children under 1 year stay free of charge when using existing bedding.  All children under 2 years stay free of charge for cots.  All older children or adults are charged EUR 33.71 per night and person for extra beds.  Maximum capacity of extra beds/babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy