Rooms

All of the hotel’s 325 rooms have been recently refurbished to the highest standards and include state-of-the-art comforts and facilities, such as flat-screen satellite TVs and every modern convenience that you would expect in a superior contemporary hotel. The superior rooms and suites are not just stylish and spacious, but also have private terraces and balconies with superb views over Bilbao and bathrooms that represent the ultimate in sheer luxury.

Hotel details

Both our restaurant Bermeo and the Ercilla Cafeteria offer great gastronomy. For your convenience we have an Iberia auto check-in machine to make this process easy and your stay even more pleasant. You are welcome to unwind in our spa fitness centre, located in the top floor, with superb views of the town.

Food & Beverages

The hotel’s Bermeo Restaurant is a classic among the classics in Bilbao and has been awarded Best Hotel Restaurant. The restaurant serves the very finest in traditional Basque signature cuisine in an elegant, formal, yet friendly, environment. The Ercilla Café has become one of the city’s trendiest meeting spots. The cafe is popular for its great location and its well-earned reputation and charm. The simple, unpretentious atmosphere is ideal for a nice relaxed meal or a drink. The lounge snack bar has stylish modern pictures and a large TV screen, the modern facilities contrast elegantly with the traditional upholstery to create a distinctively different meeting area.

Internet

Wireless internet is available in the entire hotel and costs EUR 10.44 per hour. 

Parking

Private parking is possible on site (reservation is needed) and costs EUR 15.75 per day. 

Pets

Pets are allowed on request. Charges may be applicable. 

Location & area

Hotel policies

Cancellation Policy

If cancelled up to 2 days before date of arrival, no fee will be charged.  If cancelled later or in case of no-show, the first night will be charged. 

Deposit Policy

No deposit will be charged. 

VAT and city/tourist taxes

VAT is included.  Service charge is included.  City/tourist tax is not applicable. 

Meal Plan

Buffet breakfast is not included and costs EUR 13.58 per person. 

Children and Extra Bed Policy

All children are welcome.  All children under 12 years stay free of charge when using existing bedding.  All children under 2 years stay free of charge for cots.  All older children or adults are charged EUR 32.10 per night and person for extra beds.  Maximum capacity of extra beds/babycots in a room is 1. 

Please note that in case specific policies apply to a particular room or rate, the specific room/rate policy prevails over the general hotel policy